Frequently Asked Questions
Yes, we work with insurance carriers and therefore your adjuster. We will supply them with all the photos, estimates and invoices for work completed as well as provide them with all the supporting paperwork needed to complete your claim.
Yes, we are IICRC certified. The Institute of Inspection Cleaning and Restoration Certification provides specific standards for properly mitigating water losses and damages sustained. Our staff is experienced, trained and certified.
It’s critical to properly dry out the area, including water that has seeped under flooring and behind baseboards and drywall. There is a 48-hour window to dry out the property before mold can grow. Once mold forms, it can be costly to remediate.
First, if you are able, turn off the water source. Next, remove anything that is standing in water.
At Axel Works, we stand behind our service and as a result we offer a three (3) year Workmanship Warranty to ensure our customers have peace of mind.
For emergency water losses, the total time to dry out everything averages 3–4 days. For reconstruction, it all depends on how much work needs to be done. Axel Works will provide you with a timeline along with a project plan.
Each loss is different. However, if it is an insurance claim, we will collect nothing and work with your insurance carrier.
We understand how important it is to get to your property quickly. Axel Works triages the losses and we’ll generally arrive and be ready to help you within two (2) hours.